Submit Feedback or Complaint

Send us your feedback.

Box Hill Institute recognises student feedback as an integral part of the process for continuous development.

Student Right Of Complaint

Box Hill Institute recognises student feedback as an integral part of the process for continuous development. If a student is looking to submit a complaint or feedback, they can do so by:


Find out more by heading to the Student Feedback page on StudentWeb.

If a student would like to escalate a problem or complaint outside the institution, you can contact the Victorian Ombudsman to seek further assistance.

The Ombudsman investigates complaints made against staff who work for government departments, statutory authorities and local councils. The Ombudsman has a team of experienced enquiry and investigation officers who handle enquiries and complaints received by the office.  

There is a Student Grievance Policy, which can be followed as a first point of call.