COVID-19 2020

Box Hill Institute is closely monitoring the situation around coronavirus (COVID-19) and we are taking advice from the relevant authorities, including the Australian Government’s Department of Health, Department of Education, DFAT Smart Traveller and the World Health Organisation. Please view our FAQs to stay up-to-date with our response to the rapidly evolving situation.

As students return to classes on campus, there are some changes to our on campus COVID response that students need to follow to ensure we are able to continue to provide a safe environment and comply with government restrictions as outlined by the Department of Health & Human Services (DHHS).

Eligibility to Return to Campus

Only students who have been invited, who are well and present no risk are eligible to return to campus. A student declaration coupled with entry screening will assess this. Students with underlying health conditions or in high risk categories that would make them vulnerable should not return to campus. However, if you are in a high risk category and need to return to campus for a practical or assessment, which cannot be completed remotely, please contact your course coordinator who can explain the risk assessment and approval process you will need to undertake. This will also require consultation with your GP. This process does take time so please make sure you allow plenty of time before your allocated return to campus date to complete the approval process.

If you are feeling unwell or have cold or flu symptoms, please do not attend campus.

Daily Screening

All students returning to campus will be required to attend a screening station where the Concierge Team will conduct temperature checks and health. Students are asked to arrive 15 mins before class to ensure they can be screened efficiently before their scheduled class begins. Once a student passes their screening, they will receive a sticker, which indicates their eligibility to be on campus for that day only. 

QR Codes

We have introduced a QR codes system that requires all students to scan the QR code on a poster on each building before entry. You will need to scan the right-side QR code with the camera or QR code scanner app of your Smartphone. Go to the link contained in the QR code and submit your details via the form.

If you are unable to scan the QR code, please record your details at the Entry Monitoring Screening station noting the buildings you will be accessing while on site. Your details will be collected for contact tracing in the event of a suspected COVID-19 case on campus.

Update regarding face masks from the Victorian government

From 11.59pm, Sunday 17 January 2021, face masks will no longer be mandatory in all public indoor settings.

These requirements are in line with settings that were in place at Christmas time.

Face masks continue to be mandatory in the following locations:

  • on public transport
  • when riding in a ride share or taxi
  • inside supermarkets
  • in large retail stores (over 2000 sqm), such as department stores, electronics stores, furniture stores or hardware stores
  • inside shopping centres, including the retail stores inside shopping centres, such as clothing stores 
  • inside indoor markets 
  • on domestic flights to and from Victoria
  • at airports
  • in hospitals.

You must always carry a face mask with you when you leave home unless you have a lawful reason not to.

It is strongly recommended you wear one whenever you cannot keep 1.5 metres distance from others.

Victoria COVID Hotspots (Case locations and outbreaks)

DHHS continues to update the list of locations of confirmed Victorian locations and COVID outbreaks.

Depending on the case association and date/time frame, there are different recommendations students will need to follow including testing and self-isolation. A daily list of case locations and outbreaks is available at the Entry Screening point on campus. The list is updated daily, and in some cases multiple times during the day.

Information about case locations and outbreaks and action to be taken is available on the DHHS website.

Returning from NSW

If you are returning to Victoria from NSW, government testing and self-isolation requirements now apply. The Entry Screening process has been updated to include questions about returning to campus for students who have been in NSW. Please note the requirements from DHHS include testing and self-isolation.

Information about returning from NSW is available on the DHHS website

Have you returned from Queensland on or after Saturday 2 January?

The Victorian Government has provided advice in relation to any Victorians who have returned from Queensland from 2 January 2021. The advice is as follows:

Victoria has closed its border to anyone who has been in Greater Brisbane on or after Saturday 2 January.
Anyone who has already arrived in Victoria and visited Greater Brisbane on or since Saturday 2 January must undertake a COVID test as soon as possible, even if you have no symptoms. You will also need to quarantine at home or in your accommodation until 6pm Monday 11 January.

If you have returned to Melbourne and Victoria from Greater Brisbane on or after 2 January, you must make sure you follow the above government advice. You must undergo COVID testing and self-quarantine until 6pm Monday 11 January.

Further government advice will be provided after this time.

Infection Control

The main reason for students returning to campus is to attend class. Social Distancing must be adhered to at all times in and outside the classroom. Once class has finished, students are required to leave campus. If a student is found to be in breach of the social distancing requirements, they may be asked to leave campus and return at an advised date. 

You must complete this Infection Control Training before attending campus.

Cafés and Libraries

The café at Elgar is open 9:00am - 2:00pm Monday to Friday but will close as of Friday 18 December 2020. It will reopen on Monday 11 January 2021 with a limited range due to counter works being performed.

Lilydale Point of View Cafe is open 8am - 3:30pm Monday to Friday, and will also close from Friday 18 December 2020, reopening on Monday 11 January 2021.

Nelson’s café is closed however vending machines are be available.

The Elgar library is open 8.30am – 4.30pm, Monday – Friday. The Nelson library is open from 10.30am to 2.30pm, Tuesday – Thursday, and the Lilydale library is open 9.30am – 2.30pm, Monday – Friday.

All libraries will be closed from Friday 18 December 2020. The Elgar and Lilydale Lakeside libraries will reopen on Monday 11 January 2021 and the Nelson library will reopen on Tuesday 12 January 2021.

Library staff will be unavailable during this period.

Did you know that you can access eBooks via Box Hill Institute library? If you want to know more about finding and accessing library eBooks, visit StudentWeb here.

Public Transport

Public Transport Victoria has information on its website about the measures it is taking to keep passengers safe, including increased cleaning and cashless transactions. It also outlines measures passengers can take including social distancing. 


While we are working through this phased transition to campus, we are encouraging students to share feedback with us about our processes and procedures on campus in response to COVID-19.

Students can send feedback to Collecting this feedback will enable our project team to ensure that our processes are working effectively in our goal to keep you safe.

Student Life 

If you require support during this time, please contact Student Life on (03) 9286 9891 or email  

For International Students, please contact the International Student Wellbeing Officer, Nikki Singh on (03) 9286 9445 or via email at

If you have questions about your academic progress and would like assistance with your assessments, please contact the International Academic Advisor, Faz Maghami on (03) 9286 9734 or via email at  

International Student Emergency Relief Fund

Box Hill Institute is closed for applications to International Student Emergency Relief Fund. 

If you are an international student in Victoria experiencing financial hardship, you may be eligible for emergency financial support through the Victorian Government’s Extreme Hardship Support Program.

The program is for temporary and provisional visa holders and undocumented migrants, including international students, who:

  • are experiencing significant hardship as a result of the coronavirus (COVID-19) 
  • have little or no income, savings or community support.

Please visit to apply.

For further information on the range of support available to international students from the Victorian Government visit


I have been invited to return to campus to attend a class but is it safe?

Increased health and safety measures have been introduced to ensure the safety of all people on site. This includes:

  • Health screening of staff and students as they come onto campus
  • Temperature checking and social distancing awareness 
  • Increased cleaning schedules and the wiping of shared surfaces

To assist with contact tracing, each building is marked with a QR code, which you must scan before entering the building.

  1. Scan the QR code with the camera or QR code scanner app of your Smartphone.
  2. Go to the link contained in the QR code.
  3. Fill in your details and press [Submit].

Your information will not be released to the public or shared with any third party except the government agency responsible to contact people who may have been exposed to COVID-19 or where otherwise required for the purposes of contact tracing.

Your details will be kept for the period specified by the Department of Health and Human Services.

Why have I been asked to complete an online Eligibility to Return to Campus Declaration?

All students returning to campus during this time will be required to complete an online Eligibility to Return to Campus Declaration confirming that they will abide by the increased COVID-19 measures. This includes adhering to social distancing requirements, only using prescribed entry/exit points on campus, following cleaning instructions, and submitting to daily screening procedures. 

It is not compulsory that you sign this declaration agreeing to these conditions, however to return to campus during the pandemic you must do so.

Breaching this agreement will result in immediate removal from campus and potentially being prevented from returning to campus for the duration of the pandemic.

How is Box Hill Institute managing social distancing requirements on campus?

To ensure that we are abiding by the social distancing requirements, the following measures have been implemented:

  • Limiting class sizes to ensure that social distancing requirements can be met
  • Adjusting rooms where required
  • Zoning off common areas
  • Increased signage to support safe practices
  • Limiting the number of people on campus at any given time
  • Ensuring that everyone only remains on campus for the duration of their class

What support is available for Apprentices and Trainees?

Apprentices and trainees who have been suspended or lost their job completely can register with the Victorian Government's Program for retrenched apprentices and trainees.

You can apply for the new Jobseeker payments if both apply:

  • you're not receiving Youth Allowance (Apprentice) payments
  • you've lost your job and are not receiving an income due to coronavirus (COVID-19)

If you're seeking Jobseeker payments, you do not need to provide an employment separation certificate. This means that if you have had your apprenticeship suspended – but not terminated – you're still eligible for Jobseeker payments.

If you're looking for alternative employment, you can: