About the course

About the course

Tourism is booming in Australia. Increasing prosperity among Asian markets, better aviation access and a competitive exchange rate are all factors driving growth in overseas visitors. Tourism is classified as a super growth industry in Australia. 

This course gives you the hands on skills needed to work in the growing tourism industry.  You'll be exposed to a range of tourism experts throughout your learning who will help to develop your knowledge and skills to meet the needs of your customers. 

As well as developing skills in tourism destinations, services, sales, communicating and advising customers you will also learn about planning and organising events in a tourism organisation. This could be from conducting tours, corodinating a range of activities to encourage visitors to a tourism destination to small public or events such as celebrations or seasonal attractions. The course is designed so that you will undertake a component of your training in a tourism organisation (vineyard, cellar door, local adventure centre, tour operator etc) so you can apply your learning and use the real life experiences towards your assessments and completions.

This traineeship will provide you the best of both worlds.  You'll be both learning and working, allowing you maximum time in your job, but ensuring you have access to teachers, structured learning programs and masterclasses. The course is delivered predominately flexible delivery with scheduled block attendance throughout the year or individualised training plans as needed.



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Course Details


Intake Dates & Course Length

You can enrol in this traineeship throughout the year

Full time: 1 year (traineeship) 

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Career Outcomes

After successful completion this course will enable you to apply for positions in many tourism industry sectors and with a diverse range of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This course allows for multi skilling and for specialisation in office based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Possible job titles include:

  • adventure tourism guide
  • attendant or senior ride operator in an attraction or theme park
  • booking agent
  • cellar door salesperson and guide in a winery
  • customer service agent
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • marine tourism guide or dive tour operator
  • museum attendant
  • operations consultant for a tour operator
  • reservations sales agent
  • sales consultant
  • visitor information officer
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Entry Requirements


To apply for this course, you must also be registered with an Australian Apprenticeship Support Network Provider and have a training contract with an employer. 

We can provide information and support on how to apply for a traineeship with an employer listed by an Australian Apprenticeship Support Network Provider. Contact the Skills & Jobs Centre on (03) 8892 1350 or email sajc.elgar@boxhill.edu.au.


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


Direct entry

Recognition of Prior Learning is available.

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Pathways & Accreditation

After successfully completing this course you could continue your study in the Certificate IV in Travel and Tourism, the Diploma of Travel and Tourism or the Advanced Diploma of Travel and Tourism

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 3

Fees & Finance Options

Government Subsidised Place

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

Tuition Fee Type Estimated Fee
Free TAFE^ $0.00
Gov. Subsidised - Standard $1,433.00
Gov. Subsidised - Concession $287.00
Full Tuition Fee $4,871.00
Service Fees Estimated Annual Fees
Service & Amenities*$155.00
Core Skills Support**$75.00
Annual Material Fees$340.00
Retain Course Items***No fee applies
^ This course is on the 2019 Free TAFE list - find out more.
* Does not apply to VETiS or Short course students.

** Does not apply to VETiS, International students, Short Courses, Graduate Degrees , or re-enrolling students who re-enrol in the same course.

***Retained Course Items are purchased by the student once prior to commencing. The course items bought by the student become the property of the student. Such items retain a generic application for other purposes outside the student's course of study (e.g. textbooks).

Annual student tuition & material fees as published are subject to change given individual circumstances at enrolment. Fees listed are for 2019 and may increase annually over the duration of delivery. Advertised start dates and delivery locations are subject to viable student numbers. For more information please contact our Course Advisors on 1300 BOX HILL.
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