About the course

About the course

Are you interested in joining the tourism industry (identified as a super growth area) and interested in learning from industry professionals with years of experience?  We welcome you to enrol in our tourism course. You can enrol as a trainee with your own workplace employment or non trainee which will include work placement.

Tourism is booming in Australia. Increasing prosperity among Asian markets, better aviation access and a competitive exchange rate are all factors driving growth in overseas visitors.

This course gives you the hands on skills needed to work in the growing tourism industry.  You'll be exposed to a range of tourism experts throughout your learning who will help to develop your knowledge and skills to meet the needs of your customers. 

As well as developing skills in tourism destinations, services, sales, communicating and advising customers you will also learn about planning and organising events in a tourism organisation. This could be from conducting tours, coordinating a range of activities to encourage visitors to a tourism destination to small public or events such as celebrations or seasonal attractions. The course is designed so that you will undertake a component of your training in a tourism organisation (vineyard, cellar door, local adventure centre, tour operator etc) so you can apply your learning and use the real life experiences towards your assessments and completions.

Course will be replaced

Please note: This course will change in the near future and alterations to the structure will occur. All new students will be enrolled into the new course.

Course Details


Intake Dates & Course Length

All year round

Full time: 1 year (delivered via online remote delivery, or as a traineeship with online theory)

This is an online course which will include a combination of online and remote delivery. Remote learning can involve a range of online programs and resources including StudentWeb, Microsoft Teams, Cisco Webex, Skype, specific industry platforms, pre-recorded sessions, assigned reading, tutorials, discussion boards, and online activities. Remote delivery involves scheduled classes where you will log in with other classmates to complete tutorials and assessments.  

Career Outcomes

After successful completion this course will enable you to apply for positions in many tourism industry sectors and with a diverse range of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This course allows for multi skilling and for specialisation in office based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Possible job titles include:

  • adventure tourism guide
  • attendant or senior ride operator in an attraction or theme park
  • booking agent
  • cellar door salesperson and guide in a winery
  • customer service agent
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • marine tourism guide or dive tour operator
  • museum attendant
  • operations consultant for a tour operator
  • reservations sales agent
  • sales consultant
  • visitor information officer
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Visit our Skills and Jobs Centres at each campus.

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Entry Requirements

There are no entry requirements for this qualification


To apply for this course, you must also be registered with an Australian Apprenticeship Support Network Provider and have a training contract with an employer. 

We can provide information and support on how to apply for a traineeship with an employer listed by an Australian Apprenticeship Support Network Provider. Contact the Skills & Jobs Centre on (03) 8892 1350 or email sajc.elgar@boxhill.edu.au.


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


Direct entry

Recognition of Prior Learning is available.

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How to enrol at Box Hill Institute
How to Enrol

Pathways & Accreditation

After successfully completing this course you could continue your study in the SIT40116 - Certificate in Travel and Tourism, the SIT50116 - Diploma of Travel and Tourism Management or the SIT60116 - Advanced Diploma of Travel and Tourism Management.

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 3

Fees & Finance Options

Government Subsidised Place

This training is provided with funds made available by the Commonwealth and Victorian Governments.

Government Subsidised StandardFull FeeGovernment Subsidised Concession or Job Trainer
Tuition Fee$1,633$5,214$327
Service & Amenity Fee$260$260$260
Material Fee$235$235$235
Retain Course Items$0$0$0
Total Course Estimate$2,128$5,709$822
Payable Estimate (at commencement)$2,128$5,709$822

Service & Amenity Fee may very depending on course commencement and enrolment duration. Retain Course Items are purchased once by the student prior to commencing. Those items then become the property of the student. Fees listed are at 2023 rates and may increase annually over the duration of delivery. The student tuition fees listed are subject to change given individual circumstances at enrolment. For more information please contact our Course Advisors on 1300 BOX HILL.

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Financial Support

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