About the course

About the course

Explore the world!

This travel course gives you the hands on skills needed to work in the growing retail or mobile travel industry.  You'll be exposed to a range of travel experts throughout your learning who will help to develop your knowledge and skills to meet the needs of your customers.

You'll learn the technical skills needed to create and book travel itineraries.  The course will let you explore the industry, destinations, the diversity of the industry and its opportunities as well as look at future trends and products.

During the course you will develop skills and knowledge in:

  • domestic and international destinations
  • booking international and domestic travel itineraries, providing advice on tours, travel options, documentations, accomodation and local customs
  • operating specialist reservations systems used by travel and tourism organisations around the world
  • communication, customers service and sales skills plus how to design and build travel programs around customers interest and requirements

Course Details


Intake Dates & Course Length

You can enrol in this course throughout the year

Full time: 1 year (delivered via online remote delivery, or as a traineeship with online theory)

This is an online course which will include a combination of online and remote delivery. Remote learning can involve a range of online programs and resources including StudentWeb, Microsoft Teams, Cisco Webex, Skype, specific industry platforms, pre-recorded sessions, assigned reading, tutorials, discussion boards, and online activities. Remote delivery involves scheduled classes where you will log in with other classmates to complete tutorials and assessments.  

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Career Outcomes

After successful completion this course will enable you to apply for positions in the retail travel or tour wholesale sector.

Possible job titles could include:

  • call centre sales agent
  • corporate consultant
  • cruise consultant
  • customer service agent
  • domestic travel consultant
  • incentive coordinator
  • international travel consultant
  • mobile travel consultant
  • online travel consultant
  • reservations sales agent
  • wholesale consultant
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Visit our Skills and Jobs Centres at each campus.

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Entry Requirements

There are no entry requirements for this course


To apply for this course, you must also be registered with an Australian Apprenticeship Support Network Provider and have a training contract with an employer. 

We can provide information and support on how to apply for a traineeship with an employer listed by an Australian Apprenticeship Support Network Provider. Contact the Skills & Jobs Centre on (03) 8892 1350 or email sajc.elgar@boxhill.edu.au.


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


Direct entry

Recognition of Prior Learning is available.

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How to enrol at Box Hill Institute
How to Enrol

Pathways & Accreditation

After successfully completing this course you could continue your study in the Certificate IV in Travel and Tourism, the Diploma of Travel and Tourism or the Advanced Diploma of Travel and Tourism.

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 3

Fees & Finance Options

Government Subsidised Place

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

Government Subsidised ConcessionsGovernment Subsidised StandardFull Fee
Tuition Fee$142$712$5,119
Service Fee$160$160$160
Core Skills Support Fee$80$80$80
Material Fee$340$340$340
Retain Course Items$0$0$0
Total Course Estimate$722$1,292$5,699
Payable Estimate (at commencement)$722$1,292$5,699

Retain Course Items are purchased once by the student prior to commencing. Those items then become the property of the student. Fees listed are at 2020 rates and may increase annually over the duration of delivery. The student tuition fees listed are subject to change given individual circumstances at enrolment. For more information please contact our Course Advisors on 1300 BOX HILL.

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Financial Support

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