About the course

About the course

Our community services course is ideal for anyone looking to commence a rewarding career in community services. Offering a broad introduction to the community services sector, completing our course will enable you to develop the knowledge and skills to work with individuals, families, social groups or larger communities to support activities, information and referral for people in need of assistance in our communities. Our course is also a good choice if you're seeking employment related to the National Disability Insurance Scheme (NDIS).

Currently, we are noticing an increase in employment opportunities in the Community Services sector as the community responds to supporting individuals through the changes bought about during the COVID-19 pandemic.  Community organisations are under resourced. This has resulted in recruitment drives and government funding allocations to organisations that support people with issues such as mental health, family issues, disability, homelessness and family violence. 

As a qualified community services worker you’ll be ready to work in a range of service delivery roles including direct client work, community education or community development projects. You’ll understand how to provide support to people in need of assistance and how to link clients to appropriate services and government departments. 

You'll study subjects covering:

  • mental health
  • homelessness
  • family violence prevention and intervention
  • drug and alcohol rehabilitation
  • legal and ethical compliance
  • diversity and communication
  • dual diagnosis
  • loss and grief
  • visiting client residences

Course Details


Intake Dates & Course Length

Our October intake is now closed. We expect that our February 2022 intake will open soon. More details will be released shortly.

Note: We have experienced a marked increase in student satisfaction while delivery our programs remotely during Covid.  To that end, our 2021 intake will remain blended so we can maximise on the benefits and lesson learned throughout 2021.  If you enrol in this course, you will be allocated to the campus closest to your residential address, however, the majority of your classes will be conducted remotely, with a teacher via MS Teams (similar to Zoom).  

We are happy to report that our current students who have moved to this remote delivery model are very happy with the changes we have made to support their learning.  As a prospective student it is important for you to know that when you enrol in the Certificate IV in Community Service (remote delivery) you will:

  • speak to your teacher prior to commencing the course. We want to get to know you and help you set yourself up correctly at home so that participation in our classes is seamless
  • meet your classmates regularly through our online classrooms (similar to Zoom sessions)
  • have the opportunity to engage in interactive and lively discussion (as you would in a classroom)
  • acquire new skills that are completely relevant to the changes currently being experienced in the Community Services Sector
  • receive all the support that a student on campus would receive. For example, access to our library team, guest speakers, learning support, student counsellors and technical support 

We are looking forward to working with you and sharing in your success!

Full time: 1 year, 3 days per week (Monday, Tuesday and Wednesday, 9.30am - 3.00pm)

For information regarding dates such as enrolment, orientation and study breaks please visit the Academic Calendars page

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Career Outcomes

After successful completion of this course, you may apply for employment opportunities such as being a:

  • community services worker
  • NDIS support worker
  • early intervention worker
  • group facilitator
  • youth worker
  • caseworker

Roles are diverse and there are employment opportunities in a wide range of community services organisations. If you'd like to find out more about the positions you could apply for following completion of our community services course, you could look at the Ethical Job’s website, which lists all of the positions available in the Community Services sector nationally.

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Speak to a Career Advisor

Visit our Skills and Jobs Centres at each campus.

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Entry Requirements

You must be at least 18 years of age.

Working with Children and Police Record Checks are a requirement for future employment in this field.


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


Direct entry

Recognition of Prior Learning is available.

Pathways & Accreditation

After successful completion you can apply for the Diploma of Community Services

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 4

Fees & Finance Options

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

Free-TAFE or Job TrainerGovernment Subsidised ConcessionGovernment Subsidised StandardFull Fee
Tuition Fee$0$699$3,496$9,936
Service Fee$166$166$166$166
Core Skills Support Fee$83$83$83$83
Material Fee$225$225$225$225
Retain Course Items$0$0$0$0
Total Course Estimate$474$1,173$3,970$10,410
Payable Estimate (at commencement)$474$1,173$3,970$10,410

Retain Course Items are purchased once by the student prior to commencing. Those items then become the property of the student. Fees listed are at 2021 rates and may increase annually over the duration of delivery. The student tuition fees listed are subject to change given individual circumstances at enrolment. For more information please contact our Course Advisors on 1300 BOX HILL.

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Financial Support

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