Commence your career in information and communication technology (ICT) with confidence. With our information technology course, you’ll gain the essential practical skills and knowledge to work as an outstanding support help desk technician.

In our information technology course, you’ll build foundation networking, computer systems, virtualisation, systems administration, programming, web design and database skills. Enhance your workplace communication and business skills to communicate confidently with internal and external clients and your colleagues while you work together on simple projects.

Our information technology course will provide you with the knowledge to undertake several ICT Industry vendor certifications including Microsoft MCTS and CompTIA A+ Technician.

We developed this course in conjunction with industry to provide you with a true opportunity to experience basic ICT technician support work in IT environments in Australian businesses.




National Code ICT40115
Study Areas Networking
Software Development
Study Level Certificate IV
Study Type Local
Study Mode

FT: 1-2 years,
PT: flexible

Course Type Victorian TAFE Course
Campuses Box Hill, Workplace

Tuition Fee Type Estimated Annual Fee
Gov. Subsidised - Standard $3,744.00
Gov. Subsidised - Concession $749.00
Full Fee $9,984.00
Service Fees Estimated Annual Fees
Service & Amenities* $155.00
Core Skills Support** $75.00
Annual Material Fees $240.00
Retain Course Items*** No fee applies


* Does not apply to VETiS or Short course students.

** Does not apply to VETiS, International students, Short Courses, Graduate Degrees , or re-enrolling students who re-enrol in the same course.

***Retained Course Items are purchased by the student once prior to commencing. The course items bought by the student become the property of the student. Such items retain a generic application for other purposes outside the student's course of study (e.g. textbooks).

Annual student tuition & material fees as published are subject to change given individual circumstances at enrolment. Fees listed are for 2019 and may increase annually over the duration of delivery. Advertised start dates and delivery locations are subject to viable student numbers. For more information please contact our Course Advisors on 1300 BOX HILL.

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

February and July

If you are interested in part time and evening classes contact the Institute for information about available subjects and timetable.

Full time: 1-2 years

Part time: flexible (the time taken to complete this course will vary depending on the number of units you are enrolled in) 

Evening: selected units are offered in the evening each semester

Box Hill, Workplace

You must have either:

  • successfully completed Year 12 or equivalent, or
  • successfully completed Year 11 and attend an interview, or
  • be a mature aged applicant, or
  • be a current VCAL student ( you can study selected units in conjunction with your VCAL studies)

PRE-TRAINING REVIEW

To assist prospective students to determine whether a course is suitable and appropriate for the individual needs the Institute and CAE will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.

Successful completion will enable you to study:

  • a dual Certificate IV qualification in ICT such as the Certificate IV in Computer Systems Technology
  • Diploma of Information Technology
    • Networking
    • Systems administration
    • Database design
    • Programming
    • Website development
  • Advanced Diploma of Computer Systems Technology
  • The Bachelor of Computer Systems
    • Networking
    • Cloud and Virtualisation

VTAC and direct entry

Recognition of Prior Learning is available.

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 4

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

After successful completion, you may wish to apply for a range of employment opportunities including:

  • computer technician
  • customer support
  • information systems operator
  • PC support
  • support programmer
  • website support
  • technical support
  • user support technician

You may apply a wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

Completion of 20 units (5 core units plus 15 elective units).

Units studied include:

  • Business communication Skills
  • Networking 1 – Cisco systems
  • Introduction to programming
  • Basic database design and development
  • Basic website design and development
  • Fundamental skills for PC maintenance and repair
  • OH&S & Workplace sustainability principals
  • PC Client skills in a Windows operating environment.
  • SQL Programming
  • .Net Programming
  • Mobile Programming
  • Java Programming
  • Website Content Management
  • Introduction to Virtualisation Technologies
  • Project management basics
  • Working on small scale IT Projects
  • Copyright and Ethics issues in business.

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ICTPRG414 APPLY INTRODUCTORY PROGRAMMING SKILLS IN ANOTHER LANGUAGE 60.0

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ICTNWK405 BUILD A SMALL WIRELESS LOCAL AREA NETWORK 20.0

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ICTSAS425 CONFIGURE AND TROUBLESHOOT OPERATING SYSTEM SOFTWARE 40.0

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ICTSAS426 LOCATE AND TROUBLESHOOT ICT EQUIPMENT, SYSTEM AND SOFTWARE FAULTS 40.0

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ICTWEB411 PRODUCE BASIC CLIENT-SIDE SCRIPT FOR DYNAMIC WEB PAGES 40.0

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ICTSAS420 PROVIDE FIRST-LEVEL REMOTE HELP DESK SUPPORT 30.0

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ICTNWK408 CONFIGURE A DESKTOP ENVIRONMENT 40.0

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ICTICT417 IDENTIFY, EVALUATE AND APPLY CURRENT INDUSTRY-SPECIFIC TECHNOLOGIES TO MEET INDUSTRY STANDARDS 60.0

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ICTNWK407 INSTALL AND CONFIGURE CLIENT-SERVER APPLICATIONS AND SERVICES 40.0

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ICTNWK402 INSTALL AND CONFIGURE VIRTUAL MACHINES FOR SUSTAINABLE ICT 50.0

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ICTNWK401 INSTALL AND MANAGE A SERVER 40.0

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ICTNWK419 IDENTIFY AND USE CURRENT VIRTUALISATION TECHNOLOGIES 40.0

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ICTSAS307 INSTALL, CONFIGURE AND SECURE A SMALL OFFICE OR HOME OFFICE NETWORK 50.0

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ICTPRG412 CONFIGURE AND MAINTAIN DATABASES 50.0

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ICTWEB409 DEVELOP CASCADING STYLE SHEETS 20.0

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ICTSAS410 IDENTIFY AND RESOLVE CLIENT ICT PROBLEMS 40.0

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ICTPRG407 WRITE SCRIPT FOR SOFTWARE APPLICATIONS 40.0

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ICTICT401 DETERMINE AND CONFIRM CLIENT BUSINESS REQUIREMENTS 40.0

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BSBWHS304 PARTICIPATE EFFECTIVELY IN WHS COMMUNICATION AND CONSULTATION PROCESSES 30.0

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ICTICT202 WORK AND COMMUNICATE EFFECTIVELY IN AN ICT ENVIRONMENT 40.0

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ICTICT418 CONTRIBUTE TO COPYRIGHT, ETHICS AND PRIVACY IN AN ICT ENVIRONMENT 40.0

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BSBSUS401 IMPLEMENT AND MONITOR ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES 40.0

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ICTNWK404 INSTALL, OPERATE AND TROUBLESHOOT A SMALL ENTERPRISE BRANCH NETWORK 60.0

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ICTNWK405 BUILD A SMALL WIRELESS LOCAL AREA NETWORK 20.0

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ICTNWK408 CONFIGURE A DESKTOP ENVIRONMENT 40.0

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ICTNWK407 INSTALL AND CONFIGURE CLIENT-SERVER APPLICATIONS AND SERVICES 40.0

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ICTNWK402 INSTALL AND CONFIGURE VIRTUAL MACHINES FOR SUSTAINABLE ICT 50.0

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ICTNWK401 INSTALL AND MANAGE A SERVER 40.0

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ICTNWK419 IDENTIFY AND USE CURRENT VIRTUALISATION TECHNOLOGIES 40.0

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ICTSAS307 INSTALL, CONFIGURE AND SECURE A SMALL OFFICE OR HOME OFFICE NETWORK 50.0

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ICTNWK417 BUILD AN ENTERPRISE WIRELESS NETWORK 80.0

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ICTNWK412 CREATE NETWORK DOCUMENTATION 40.0

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ICTPRG409 DEVELOP MOBILE APPLICATIONS 50.0

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ICTPRG406 APPLY INTRODUCTORY OBJECT-ORIENTED LANGUAGE SKILLS 60.0

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ICTPRG415 APPLY SKILLS IN OBJECT-ORIENTED DESIGN 40.0

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ICTPRG412 CONFIGURE AND MAINTAIN DATABASES 50.0

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ICTPRG414 APPLY INTRODUCTORY PROGRAMMING SKILLS IN ANOTHER LANGUAGE 60.0

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ICTPRG418 APPLY INTERMEDIATE PROGRAMMING SKILLS IN ANOTHER LANGUAGE 80.0

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ICTPRG425 USE STRUCTURED QUERY LANGUAGE 60.0

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ICTPRG407 WRITE SCRIPT FOR SOFTWARE APPLICATIONS 40.0

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ICTICT404 USE ONLINE LEARNING TOOLS 30.0

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ICTSAS420 PROVIDE FIRST-LEVEL REMOTE HELP DESK SUPPORT 30.0

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ICTICT417 IDENTIFY, EVALUATE AND APPLY CURRENT INDUSTRY-SPECIFIC TECHNOLOGIES TO MEET INDUSTRY STANDARDS 60.0

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ICTSAS410 IDENTIFY AND RESOLVE CLIENT ICT PROBLEMS 40.0

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ICTSAD401 DEVELOP AND PRESENT FEASIBILITY REPORTS 30.0

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ICTICT415 PROVIDE ONE-TO-ONE INSTRUCTION 20.0

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ICTWEB425 APPLY STRUCTURED QUERY LANGUAGE TO EXTRACT AND MANIPULATE DATA 60.0

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ICTWEB411 PRODUCE BASIC CLIENT-SIDE SCRIPT FOR DYNAMIC WEB PAGES 40.0

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ICTWEB409 DEVELOP CASCADING STYLE SHEETS 20.0

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ICTWEB416 CUSTOMISE CONTENT MANAGEMENT SYSTEM 80.0

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ICTWEB423 ENSURE DYNAMIC WEBSITE SECURITY 30.0

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ICTWEB429 CREATE A MARKUP LANGUAGE DOCUMENT TO SPECIFICATION 20.0

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ICTPMG401 SUPPORT SMALL SCALE ICT PROJECTS 60.0

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VU21561 BUILD A SIMPLE NETWORK AND ESTABLISH END TO END CONNECTIVITY 80.0

This unit of competency sets out the knowledge and skills re-quired to apply understanding of the architecture, structure, functions and components of a computer network to build a simple network and establish end to end connectivity.

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ICTICT421 CONNECT, MAINTAIN AND CONFIGURE HARDWARE COMPONENTS 40.0

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ICTSAS425 CONFIGURE AND TROUBLESHOOT OPERATING SYSTEM SOFTWARE 40.0

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ICTSAS426 LOCATE AND TROUBLESHOOT ICT EQUIPMENT, SYSTEM AND SOFTWARE FAULTS 40.0

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ICTDBS502 DESIGN A DATABASE 50.0

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ICTTEN417 INSTALL, CONFIGURE AND TEST A ROUTER 60.0

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BSBSMB412 INTRODUCE CLOUD COMPUTING INTO BUSINESS OPERATIONS 50.0

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VU21561 BUILD A SIMPLE NETWORK AND ESTABLISH END TO END CONNECTIVITY 80.0

This unit of competency sets out the knowledge and skills re-quired to apply understanding of the architecture, structure, functions and components of a computer network to build a simple network and establish end to end connectivity.

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ICTPRG406 APPLY INTRODUCTORY OBJECT-ORIENTED LANGUAGE SKILLS 60.0

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ICTPRG418 APPLY INTERMEDIATE PROGRAMMING SKILLS IN ANOTHER LANGUAGE 80.0

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ICTPMG401 SUPPORT SMALL SCALE ICT PROJECTS 60.0

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Last updated: December 13, 2018 09:06am