This course is offered as a traineeship as well as an on campus course.

Commence your career in information and communication technology (ICT) with confidence. With our information technology course, you’ll gain the essential practical skills and knowledge to work as an outstanding support help desk technician.

In our information technology course, you’ll build foundation networking, computer systems, virtualisation, systems administration, programming, web design and database skills. Enhance your workplace communication and business skills to communicate confidently with internal and external clients and your colleagues while you work together on simple projects.

Our information technology course will provide you with the knowledge to undertake several ICT Industry vendor certifications including Microsoft MCTS and CompTIA A+ Technician.

This course is ideal to prpare for a Diploma of Website Development or Diploma of Software Development.

We developed this course in conjunction with industry to provide you with a true opportunity to experience basic ICT technician support work in IT environments in Australian businesses.

Course will be replaced

Please note: This training package will change in the near future and minor alterations to the course will occur.




National Code ICT40115
CRICOS Code 086525D
Study Areas Networking
Software Development
Study Level Certificate IV
Course Type International TAFE Course
Campuses Box Hill, Workplace

Tuition Fee Type Estimated Annual Fee
International Fee $13,430.00
Service Fees Estimated Annual Fees
Service & Amenities* $155.00
Core Skills Support** $75.00
Annual Material Fees $240.00
Retain Course Items*** No fee applies


* Does not apply to VETiS or Short course students.

** Does not apply to VETiS, International students, Short Courses, Graduate Degrees , or re-enrolling students who re-enrol in the same course.

***Retained Course Items are purchased by the student once prior to commencing. The course items bought by the student become the property of the student. Such items retain a generic application for other purposes outside the student's course of study (e.g. textbooks).

Annual student tuition & material fees as published are subject to change given individual circumstances at enrolment. Fees listed are for 2019 and may increase annually over the duration of delivery. Advertised start dates and delivery locations are subject to viable student numbers. For more information please contact our Course Advisors on 1300 BOX HILL.

You must have completed an Australian Year 11, or international equivalent with a pass.

A minimum IELTS overall score of 5.5 (Academic). A minimum TOEFL score of 530 for paper examination; 179 for computer based and 71 for Internet based, or approved equivalent.

For other accepted tests, please visit the English Language Requirements page.

January and July

Full time: 12 months

Box Hill, Workplace

You must have either:

  • successfully completed Year 12 or equivalent, or
  • successfully completed Year 11 and attend an interview, or
  • be a mature aged applicant, or
  • be a current VCAL student ( you can study selected units in conjunction with your VCAL studies)

Traineeship applicants must also be registered with an Australian Apprenticeship Centre and have a training contract with an employer

Successful completion will enable you to study:

  • a dual Certificate IV qualification in ICT such as the Certificate IV in Computer Systems Technology
  • Diploma of Information Technology
    • Networking
    • Systems administration
    •  
  • Diploma of Software Development
  • Diploma of Website development
  • Advanced Diploma of Computer Systems Technology
  • The Bachelor of Computer Systems
    • Networking
    • Cloud and Virtualisation

Direct entry. See how to apply or contact the international office.

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 4

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

After successful completion, you may wish to apply for a range of employment opportunities including:

  • computer technician
  • customer support
  • information systems operator
  • PC support
  • support programmer
  • website support
  • technical support
  • user support technician

You may apply a wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

Completion of 20 units (5 core units plus 15 elective units).

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ICTPRG415 APPLY SKILLS IN OBJECT-ORIENTED DESIGN 40.0

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ICTPRG412 CONFIGURE AND MAINTAIN DATABASES 50.0

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ICTICT401 DETERMINE AND CONFIRM CLIENT BUSINESS REQUIREMENTS 40.0

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ICTICT421 CONNECT, MAINTAIN AND CONFIGURE HARDWARE COMPONENTS 40.0

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ICTWEB425 APPLY STRUCTURED QUERY LANGUAGE TO EXTRACT AND MANIPULATE DATA 60.0

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ICTPRG414 APPLY INTRODUCTORY PROGRAMMING SKILLS IN ANOTHER LANGUAGE 60.0

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ICTICT202 WORK AND COMMUNICATE EFFECTIVELY IN AN ICT ENVIRONMENT 40.0

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ICTNWK404 INSTALL, OPERATE AND TROUBLESHOOT A SMALL ENTERPRISE BRANCH NETWORK 60.0

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ICTNWK405 BUILD A SMALL WIRELESS LOCAL AREA NETWORK 20.0

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ICTSAS425 CONFIGURE AND TROUBLESHOOT OPERATING SYSTEM SOFTWARE 40.0

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ICTSAS426 LOCATE AND TROUBLESHOOT ICT EQUIPMENT, SYSTEM AND SOFTWARE FAULTS 40.0

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ICTWEB411 PRODUCE BASIC CLIENT-SIDE SCRIPT FOR DYNAMIC WEB PAGES 40.0

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ICTSAS420 PROVIDE FIRST-LEVEL REMOTE HELP DESK SUPPORT 30.0

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ICTNWK408 CONFIGURE A DESKTOP ENVIRONMENT 40.0

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ICTICT417 IDENTIFY, EVALUATE AND APPLY CURRENT INDUSTRY-SPECIFIC TECHNOLOGIES TO MEET INDUSTRY STANDARDS 60.0

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ICTNWK407 INSTALL AND CONFIGURE CLIENT-SERVER APPLICATIONS AND SERVICES 40.0

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ICTNWK402 INSTALL AND CONFIGURE VIRTUAL MACHINES FOR SUSTAINABLE ICT 50.0

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ICTNWK401 INSTALL AND MANAGE A SERVER 40.0

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ICTWEB409 DEVELOP CASCADING STYLE SHEETS 20.0

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ICTPRG425 USE STRUCTURED QUERY LANGUAGE 60.0

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ICTWEB416 CUSTOMISE CONTENT MANAGEMENT SYSTEM 80.0

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ICTDBS502 DESIGN A DATABASE 50.0

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ICTICT408 CREATE TECHNICAL DOCUMENTATION 20.0

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ICTWEB423 ENSURE DYNAMIC WEBSITE SECURITY 30.0

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ICTWEB429 CREATE A MARKUP LANGUAGE DOCUMENT TO SPECIFICATION 20.0

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ICTTEN417 INSTALL, CONFIGURE AND TEST A ROUTER 60.0

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ICTNWK419 IDENTIFY AND USE CURRENT VIRTUALISATION TECHNOLOGIES 40.0

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Last updated: June 14, 2019 10:26am