About the course

About the course

This course is offered as a traineeship as well as an on campus course.

Commence your career in information and communication technology (ICT) with confidence. With our information technology course, you’ll gain the essential practical skills and knowledge to work as an outstanding support help desk technician.

In our information technology course, you’ll build foundation networking, computer systems, virtualisation, systems administration, programming, web design and database skills. Enhance your workplace communication and business skills to communicate confidently with internal and external clients and your colleagues while you work together on simple projects.

Our information technology course will provide you with the knowledge to undertake several ICT Industry vendor certifications including Microsoft MCTS and CompTIA A+ Technician.

This course is ideal to prpare for a Diploma of Website Development or Diploma of Software Development.

We developed this course in conjunction with industry to provide you with a true opportunity to experience basic ICT technician support work in IT environments in Australian businesses.

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Course will be replaced

Please note: This training package will change in the near future and minor alterations to the course will occur.

Course Details


Intake Dates & Course Length

January and July

Full time: 12 months

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Career Outcomes

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

After successful completion, you may wish to apply for a range of employment opportunities including:

  • computer technician
  • customer support
  • information systems operator
  • PC support
  • support programmer
  • website support
  • technical support
  • user support technician

You may apply a wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

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International Alumni

View our International Alumni

View our International Alumni

Entry and Academic Requirements

International students must have completed an Australian Year 11 or international equivalent with a pass. 

PLEASE NOTE: Box Hill Institute only accept enrolments from International students who are 18 years of age or above at the time of course commencement.

English Language Requirements

A minimum IELTS overall score of 5.5 (Academic). A minimum TOEFL score of 530 for paper examination; 179 for computer based and 71 for Internet based, or approved equivalent.

For other accepted tests, please visit the English Language Requirements page.


International students please apply through:

  1. an authorised representative in your country
  2. a Box Hill Institute booth at an education exhibition
  3. or direct to Box Hill Institute

See how to apply or contact the international office for more information.

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How to enrol

as an International Student

Start your application

Pathways & Accreditation

Successful completion will enable you to study:

  • a dual Certificate IV qualification in ICT such as the Certificate IV in Computer Systems Technology
  • Diploma of Information Technology
    • Networking
    • Systems administration
  • Diploma of Software Development
  • Diploma of Website development
  • Advanced Diploma of Computer Systems Technology
  • The Bachelor of Computer Systems
    • Networking
    • Cloud and Virtualisation

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 4

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Tuition Fee Type Estimated Annual Fee
International Fee$13,430.00
Service Fees Estimated Annual Fees
Service & Amenities*$155.00
Core Skills Support**$75.00
Annual Material Fees$240.00
Retain Course Items***No fee applies
* Does not apply to VETiS or Short course students.

** Does not apply to VETiS, International students, Short Courses, Graduate Degrees , or re-enrolling students who re-enrol in the same course.

***Retained Course Items are purchased by the student once prior to commencing. The course items bought by the student become the property of the student. Such items retain a generic application for other purposes outside the student's course of study (e.g. textbooks).

Annual student tuition & material fees as published are subject to change given individual circumstances at enrolment. Fees listed are for 2019 and may increase annually over the duration of delivery. Advertised start dates and delivery locations are subject to viable student numbers. For more information please contact our Course Advisors on 1300 BOX HILL.
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Course Structure

Completion of 20 units (5 core units plus 15 elective units).

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Give us a call on 1300 269 445

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