About the course

About the course

This course is offered as a traineeship as well as an on campus course.

Commence your career in information and communication technology (ICT) with confidence. With our information technology course, you’ll gain the essential practical skills and knowledge to work as an outstanding support help desk technician.

In our information technology course, you’ll build foundation networking, computer systems, virtualisation, systems administration, programming, web design and database skills. Enhance your workplace communication and business skills to communicate confidently with internal and external clients and your colleagues while you work together on simple projects.

Our information technology course will provide you with the knowledge to undertake several ICT Industry vendor certifications including Microsoft MCTS and CompTIA A+ Technician.

This course is ideal to prpare for a Diploma of Website Development or Diploma of Software Development.

We developed this course in conjunction with industry to provide you with a true opportunity to experience basic ICT technician support work in IT environments in Australian businesses.

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Course will be replaced

Please note: This training package will change in the near future and minor alterations to the course will occur. All new students will be enrolled into the new course.

Course Details


Intake Dates & Course Length

February and July

If you are interested in part time and evening classes contact the Institute for information about available subjects and timetable.

Full time: 1-2 years

Part time: flexible (the time taken to complete this course will vary depending on the number of units you are enrolled in and your input) 

Evening: We are not currently offering units from this course at night.

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Career Outcomes

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

After successful completion, you may wish to apply for a range of employment opportunities including:

  • computer technician
  • customer support
  • information systems operator
  • PC support
  • support programmer
  • website support
  • technical support
  • user support technician

You may apply a wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

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at our Skills and Jobs Centres at each campus.

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Entry Requirements

Domestic students must have either:

  • successfully completed Year 12 or equivalent, or
  • successfully completed Year 11 and attend an interview, or
  • be a mature aged applicant, or
  • be a current VCAL student ( you can study selected units in conjunction with your VCAL studies)


To apply for this course, you must also be registered with an Australian Apprenticeship Support Network Provider and have a training contract with an employer. 

We can provide information and support on how to apply for a traineeship with an employer listed by an Australian Apprenticeship Support Network Provider. Contact the Skills & Jobs Centre on (03) 8892 1350 or email sajc.elgar@boxhill.edu.au.


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


VTAC and direct entry

Recognition of Prior Learning is available.

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How to enrol at Box Hill Institute
How to Enrol

Pathways & Accreditation

Successful completion will enable you to study:

  • a dual Certificate IV qualification in ICT such as the Certificate IV in Computer Systems Technology
  • Diploma of Information Technology
    • Networking
    • Systems administration
  • Diploma of Software Development
  • Diploma of Website development
  • Advanced Diploma of Computer Systems Technology
  • The Bachelor of Computer Systems
    • Networking
    • Cloud and Virtualisation

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 4

Fees & Finance Options

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

Tuition Fee Type Estimated Annual Fee
Gov. Subsidised - Standard $3,744.00
Gov. Subsidised - Concession $749.00
Full Tuition Fee $9,984.00
Service Fees Estimated Annual Fees
Service & Amenities*$155.00
Core Skills Support**$75.00
Annual Material Fees$240.00
Retain Course Items***No fee applies
* Does not apply to VETDSS or Short course students.

** Does not apply to VETDSS, International students, Short Courses, Graduate Degrees , or re-enrolling students who re-enrol in the same course.

***Retained Course Items are purchased by the student once prior to commencing. The course items bought by the student become the property of the student. Such items retain a generic application for other purposes outside the student's course of study (e.g. textbooks).

Annual student tuition & material fees as published are subject to change given individual circumstances at enrolment. Fees listed are for 2019 and may increase annually over the duration of delivery. Advertised start dates and delivery locations are subject to viable student numbers. For more information please contact our Course Advisors on 1300 BOX HILL.
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Course Structure

Completion of 20 units (5 core units plus 15 elective units).

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