About the course

About the course

Commence your career in information and communication technology (ICT) with confidence. With our information technology course, you’ll gain the essential practical skills and knowledge to work as an outstanding support help desk technician or entry level programmer or web developer.

In our information technology course, you’ll build foundation networking, computer systems, virtualisation, systems administration, programming, web design and database skills. Enhance your workplace communication and business skills to communicate confidently with internal and external clients and your colleagues while you work together on simple projects.

Our information technology course will provide you with the knowledge to undertake several ICT Industry vendor certifications including Microsoft MCTS, Microsoft MTA and CompTIA A+.

This course is offered as a traineeship as well as an on campus course.

This course is ideal to prepare for a Diploma of Website Development or Diploma of Software Development.

We developed this course in conjunction with industry to provide you with a true opportunity to experience basic ICT technician support work in IT environments in Australian businesses.

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Course will be replaced

Please note: This training package will change in the near future and minor alterations to the course will occur. All new students will be enrolled into the new course.

Course Details


Intake Dates & Course Length


If you are interested in part time classes contact the Institute for information about available subjects and timetable.

Full time: 1-2 years

Part time: flexible (the time taken to complete this course will vary depending on the number of units you are enrolled in and your input) 

Evening: We are not currently offering units from this course at night.

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Career Outcomes

This qualification provides you with the skills and knowledge to be competent in a wide range of general information and communications technology (ICT) and to support small to medium enterprises that require broader ICT support.

After successful completion, you may wish to apply for a range of employment opportunities including:

  • computer technician
  • customer support
  • information systems operator
  • PC support
  • support programmer
  • website support
  • technical support
  • user support technician

You may apply a wide range of knowledge and skills in basic IT support, database development, programming and web development, working safely and ethically in a sustainable work environment.

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Visit our Skills and Jobs Centres at each campus.

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Entry Requirements

Domestic students must have either:

  • successfully completed Year 12 or equivalent, or
  • successfully completed Year 11 and attend an interview, or
  • be a mature aged applicant, or
  • be a current VCAL student ( you can study selected units in conjunction with your VCAL studies)


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


VTAC and direct entry

Recognition of Prior Learning is available.

Pathways & Accreditation

Successful completion may enable you to study:

  • Diploma of Software Development
  • Diploma of Website development
  • Diploma of Information Technology
    • Networking
    • Systems administration
  • Advanced Diploma of Computer Systems Technology
  • Bachelor of Computer Systems

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 4

Fees & Finance Options

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

Government Subsidised StandardFull FeeGovernment Subsidised Concession or Job Trainer
Tuition Fee$4,074$10,379$815
Service Fee$166$166$166
Core Skills Support Fee$83$83$83
Material Fee$240$240$240
Retain Course Items$0$0$0
Total Course Estimate$4,563$10,868$1,304
Payable Estimate (at commencement)$4,563$10,868$1,304

Retain Course Items are purchased once by the student prior to commencing. Those items then become the property of the student. Fees listed are at 2021 rates and may increase annually over the duration of delivery. The student tuition fees listed are subject to change given individual circumstances at enrolment. For more information please contact our Course Advisors on 1300 BOX HILL.

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Financial Support

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Give us a call on 1300 269 445

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IT & Cyber Security

Cyber Security Education Provider of the Year

Box Hill Institute Wins at the 2020 Australian Information Security Awards

Box Hill Institute has won the Cyber Security Educator of the Year Award at the Australian Information Security Awards (AISA) 2020 aka the Oscars of Cyber Security. This category is for the TAFE or university that has developed and implemented a comprehensive, flexible and easily accessible cyber security education program, which delivers industry ready graduates to the market.

Read the full article about our win


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