About the course

About the course

Are you looking to commence or further your career in community services?

Enrol in our community services course and develop the knowledge and skills to work with individuals, families, social groups or larger communities to support activities, information and referrals for people in need of assistance in our communities.

If you aspire to operate at an advanced skill level or have responsibility for the supervision of other staff and volunteers, this community services course is for you. You’ll be ready to work as a community services professional in a range of service delivery roles including direct client work, community education or community development projects. You’ll understand how to provide support to people in need of assistance and how to link clients to appropriate services and government departments. 

You'll study subjects including:

  • counselling
  • case management
  • mental health
  • family violence prevention and intervention
  • drug and alcohol rehabilitation
  • legal and ethical compliance
  • diversity and communication
  • dual diagnosis
  • workplace critical incident debriefing

Course Details


Intake Dates & Course Length

February 2020

Full time: 18 months (three days per week 9.30am-4pm)

For information regarding dates such as enrolment, orientation and study breaks please visit the Academic Calendars page

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Career Outcomes

This course will provide a variety of employment opportunities in roles such as being a:

  • community services worker
  • early intervention worker
  • group facilitator
  • youth officer
  • support facilitator
  • case worker

Employment opportunities exist in a wide range of community services organisations.

The Diploma of Community Services is accredited through the Australian Community Workers Association (ACWA). Students that successfully complete the qualification may apply for ACWA membership.

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Entry Requirements

You should attend an Information Session

You must be at least 18 years of age

Working with Children Checks and Police Record Checks are a requirement for Industry Work Placement and future employment in this field


To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Box Hill Institute will assess all students’ language, literacy and numeracy and digital literacy by asking you to undertake a self-assessment review prior to the enrolment.

A course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.


Direct entry

Recognition of Prior Learning is available.

Pathways & Accreditation

This course has a guaranteed pathway into the Bachelor of Community Services at Box Hill Institute (direct entry into second year with a credit grade or above in the Diploma).

Completion of this course will also enable you to negotiate up to 8 credit points (equivalent of one year full-time study) of credit for the following programs at Deakin University:

This course is government accredited and has national recognition

The qualification is aligned with the Australian Qualification Framework (AQF) level 5

Fees & Finance Options

This training is provided to eligible individuals with funds made available by the Commonwealth and Victorian Governments

Free TAFEGovernment Subsidised StandardFull Fee
Tuition Fee$0$6,973$15,341
Service Fee$160$160$160
Core Skills Support Fee$80$80$80
Material Fee$240$240$240
Retain Course Items$0$0$0
Total Course Estimate$480$7,453$15,821
Payable Estimate (at commencement)$405$4,180$8,710

* Does not apply to VETDSS or Short course students.

** Does not apply to VETDSS, International students, Short Courses, Graduate Degrees , or re-enrolling students who re-enrol in the same course.

***Retained Course Items are purchased by the student once prior to commencing. The course items bought by the student become the property of the student. Such items retain a generic application for other purposes outside the student's course of study (e.g. textbooks).

Student tuition & materials fees published are indicative, and subject to change given individual circumstances at enrolment. Fees listed are at 2020 rates and may increase annually over the duration of delivery. Advertised start dates and delivery locations are subject to viable student numbers. For more information please contact our Course Advisors on 1300 BOX HILL.

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Course Structure

This course is delivered over 18 months within 3 teaching semesters (Stages 1 to 3)

To be assessed as competent in this qualification, you are required to undertake placement in stages 2 and 3 of the program.

The Diploma is endorsed by the Australian Community Workers Association (ACWA), and requires the following placement hours to be completed: 200 hours in stage 2 and 200 hours in stage 3.  This 400 hour total must be completed at two separate organisations.

Feedback provided by a workplace supervisor will contribute to assessment of your ability to work at this level.

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