Commonwealth Entitlements Review of Decisions
Policy | Procedure – HECS Help and SLE Balance Procedure – Fee-Help Balance |
Higher Education Advanced Standing
Policy | Procedure |
Higher Education Student Progression
Policy | Procedure |
Our policies and procedures outline student rights and responsibilities. They include Box Hill Institute’s responsibilities to students, who are affected by these policies and procedures from student selection to student assessment.
Policies and procedures not only outline the rights and responsibilities of students but also Box Hill Institute’s responsibilities to students. Policies and procedures affecting students range from student selection to student assessment.
Box Hill Institute recognises student feedback as an integral part of the process for continuous development. If a student is looking to submit a complaint or feedback, they can do so by:
Find out more by heading to the Student Feedback page on StudentWeb.
If a student would like to escalate a problem or complaint outside the institution, you can contact the Victorian Ombudsman to seek further assistance.
The Ombudsman investigates complaints made against staff who work for government departments, statutory authorities and local councils. The Ombudsman has a team of experienced enquiry and investigation officers who handle enquiries and complaints received by the office.
There is a Student Grievance Policy, which can be followed as a first point of call.
BHI Group is committed to child safety. We have specific policies, procedures and training in place that supports all employees to achieve the following commitments.
Child Safe Policy | Child Safe Procedure | Child Safe Code of Conduct
Commonwealth Entitlements Review of Decisions
Policy | Procedure – HECS Help and SLE Balance Procedure – Fee-Help Balance |
Higher Education Advanced Standing
Policy | Procedure |
Higher Education Student Progression
Policy | Procedure |
Animal Ethics Committee
Animal Ethics Policy | Terms of Reference and Operating Procedures Complaints Process |
International Inbound Students Monitoring of Course Progress
Policy | Procedure |
Conduct of Examinations
Policy | Procedure |
Conducting VET Assessment
Policy | Procedure |
Higher Education Assessment
Policy | Procedure |
Recognition of Prior Learning, Current Competence and Credit Transfer
Policy | Procedure |
International Inbound Students Transfer between Providers
Policy | Procedure |
Inbound International Student Deferment, Suspension or Cancellation of Enrolment
Policy | Procedure |
International Inbound Students Refund
Policy | Procedure |
Refunds for Domestic Students
Policy | Procedure |
Student Enrolment
Policy | Procedure |
To submit feedback or a complaint, please email customer relations
Complaint: Student, Customer, Client and Stakeholder
Policy | Procedure |
Privacy & Data Protection
Policy | Procedure |
Freedom of Information
Statement | Download request |
Protected Disclosure
Policy | Procedure – BHI, CAE |
Protected Disclosure Act
The purpose of the Protected Disclosure Act 2012 is to encourage and facilitate the making of disclosures of improper conduct by public officers and public bodies. The Act provides protection to persons who make disclosures in accordance with the Act.
The Institute has policies and procedures to promote the protection of persons who make a protected disclosure under the Act, which can be accessed via this page of the website or from the Protected Disclosure Coordinator at protecteddisclosure@bhi.edu.au.
Officers, members, employees and contractors of the Institute as well as members of the public, may make a disclosure of improper conduct or detrimental action under the Act to the Independent Broad-based Anti-corruption Commission (IBAC) online here.
The Institute’s Protected Disclosure Coordinator cannot receive disclosures. They must be made directly to IBAC. The Coordinator is responsible for coordinating disclosures and the welfare of disclosers.
Visit the Box Hill Institute Quality Management System here.
Occupational Health and Safety
Policy |
Off-site Educational and/or Recreational Activities
Policy | Procedure |
Stakeholder Feedback
Policy |
Intellectual Property
Policy | Procedure – BHIG Procedure – Copyright |
Mobile Devices
Policy |
Alcohol and Other Drugs
Policy | Procedure |
Prevention of Workplace Discrimination, Bullying & Harassment
Policy |