Policies & Procedures | Box Hill Institute

How do policies and procedures affect students?

Policies and procedures not only outline the rights and responsibilities of students but also Box Hill Institute’s responsibilities to students. Policies and procedures affecting students range from student selection to student assessment.

Student Right of Complaint

Box Hill Institute recognises student feedback as an integral part of the process for continuous development. If a student is looking to submit a complaint or feedback, they can do so by:

Emailing customerrelations@boxhill.edu.au
Calling 03 9286 9457
Submitting the enquiry form here and selecting 'Complaint/Feedback' as the enquiry topic.

Find out more by heading to the Student Feedback page on StudentWeb.

If a student would like to escalate a problem or complaint outside the institution, you can contact the Victorian Ombudsman to seek further assistance.

The Ombudsman investigates complaints made against staff who work for government departments, statutory authorities and local councils. The Ombudsman has a team of experienced enquiry and investigation officers who handle enquiries and complaints received by the office.

There is a Student Grievance Policy, which can be followed as a first point of call.

Child Safety

BHI Group is committed to child safety. We have specific policies, procedures and training in place that supports all employees to achieve the following commitments.

Preventing child abuse, identifying risks early, and removing and reducing these risks. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
Complying with our legal and moral obligations to contact authorities when we are worried about a child’s safety.
The cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.
The safety, participation and empowerment of all students, including children.
Regularly training and educating our employees, contractors and volunteers on child abuse risks

Child Safe Policy | Child Safe Procedure | Child Safe Code of Conduct

Student Rights and Box Hill Institute Obligations

It is the responsibility of the Institute to inform students in writing, as soon as practicable, of any changes to the Institute that may impact on the agreed training services with the student. Changes may include (but not limited to) the appointment of a new CEO, entering into partnership for a third party to provide the training services or changes to an existing partnership where training services are being provided by another organisation.

Student Code of Conduct

The Student Code of Conduct applies to all students across the Box Hill Institute and Centre for Adult Education community and aims to ensure the safety, comfort and well‐being of everyone including children at the Institute.

A Student commits misconduct if they engage in actions which adversely affect the Institute or any member of the Institute or which may be prejudicial to the good order and conduct of the Institute.

Ensure your actions and words support teaching and learning:

Be punctual and meet all attendance requirements, submit your own words truthfully and on time.
Follow your teacher’s instructions and directions in a prompt and respectful manner.
Produce identification or your student ID card if requested by an Institute staff member.

Respect yourself and others:

Harassment, assault or abuse of any kind including verbal, physical, psychological and sexual as well as bullying, including cyberbullying, is not acceptable and will not be tolerated.
Child abuse and all forms of harm to children under the age of 18 years is not acceptable and will not be tolerated.
You must not use information communication technologies (ICTs), such as social media, mobile phones, text or instant messaging and websites to engage in behaviour that could be reasonably considered to have a negative impact on yourself or another person, cause them harm, or make them feel unsafe.
Respect the right to privacy and the property of others including their intellectual property.
Be free from the influence of alcohol and/or drugs on campus. Students under the influence will be requested to leave the Institute.
Illegal activities will be referred to the police.
Refrain from smoking in all campus buildings and grounds, or littering or damaging, stealing or misusing any Institute property.
Comply with Box Hill Institute policies and procedures.

The Institute acknowledges that staff, students and official visitors to the Institute have a right to freedom of speech and academic freedom so long as this is respectful, relevant to their area of expertise / studies /experience and does not breech the Staff or Student Code of Conduct.

Breaches of the Student Code of Conduct may result in action according to Institute policies and procedures including the Student Conduct Management Policy and Procedure. Conduct Management Policy.

Online Service Standards

At Box Hill Institute we offer a number of courses that are delivered either partly or wholly online and we are committed to providing a high quality and supportive learning experience for you.

Our online service standards outline our commitment to you.

Download our Online Service Standards

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Academic Related

Commonwealth Entitlements Review of Decisions

Policies and procedures

Policies and procedures

How do policies and procedures affect students?

Student Right of Complaint

Child Safety

Student Rights and Box Hill Institute Obligations

Student Code of Conduct

Online Service Standards

Academic Related

Animal Ethics

Assessment and Monitoring

Attendance

Conduct Management

Deferment

Enrolment and Transfer

Gifts, Benefits & Hospitality

Granting Awards

Grievances and Complaints

Leave of Absence

Privacy & Freedom of Information

Protected Disclosure

Safety and Other General Policies

Student Selection

Student Welfare and Disadvantage