Our policies and procedures outline student rights and responsibilities. They include Box Hill Institute’s responsibilities to students, who are affected by these policies and procedures from student selection to student assessment.
Policies and procedures
Policies and procedures
How do policies and procedures affect students?
Policies and procedures not only outline the rights and responsibilities of students but also Box Hill Institute’s responsibilities to students. Policies and procedures affecting students range from student selection to student assessment.
Student Right of Complaint
Box Hill Institute recognises student feedback as an integral part of the process for continuous development. If a student is looking to submit a complaint or feedback, they can do so by:
- Emailing customerrelations@boxhill.edu.au
- Calling 03 9286 9457
- Submitting the enquiry form here and selecting 'Complaint/Feedback' as the enquiry topic.
Find out more by heading to the Student Feedback page on StudentWeb.
If a student would like to escalate a problem or complaint outside the institution, you can contact the Victorian Ombudsman to seek further assistance.
The Ombudsman investigates complaints made against staff who work for government departments, statutory authorities and local councils. The Ombudsman has a team of experienced enquiry and investigation officers who handle enquiries and complaints received by the office.
There is a Student Grievance Policy, which can be followed as a first point of call.
Child Safety
BHI Group is committed to child safety. We have specific policies, procedures and training in place that supports all employees to achieve the following commitments.
- Preventing child abuse, identifying risks early, and removing and reducing these risks. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
- Complying with our legal and moral obligations to contact authorities when we are worried about a child’s safety.
- The cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.
- The safety, participation and empowerment of all students, including children.
- Regularly training and educating our employees, contractors and volunteers on child abuse risks
Child Safe Policy | Child Safe Procedure | Child Safe Code of Conduct
Student Rights and Box Hill Institute Obligations
It is the responsibility of the Institute to inform students in writing, as soon as practicable, of any changes to the Institute that may impact on the agreed training services with the student. Changes may include (but not limited to) the appointment of a new CEO, entering into partnership for a third party to provide the training services or changes to an existing partnership where training services are being provided by another organisation.
Student Code of Conduct
The Student Code of Conduct applies to all students across the Box Hill Institute and CAE community and aims to ensure the safety, comfort and well- being of everyone at the Institute.
Ensure your actions and words support teaching and learning:
- Be punctual and meet all attendance requirements, submit your own words truthfully and on time.
- Follow your teacher’s instructions in regard to mobile phone use in class.
Respect yourself and others:
- Harassment, vilification, bullying including cyber bullying, physical, psychological, sexual abuse including child abuse, and verbal assault is not acceptable and will not be tolerated.
- You must not use information and communication technologies, such as email, mobile phones, text or instant messaging and websites to engage in behaviour that could reasonably be considered to have a negative impact on another person, cause them harm, or make them feel unsafe.
- Respect the right to privacy and the property of others including their intellectual property.
- Be free from the influence of alcohol and/or drugs on campus. Students under the influence will be requested to leave the Institute.
- Illegal activities will be referred to the police.
- Refrain from smoking in all campus buildings and grounds, or littering or damaging, stealing or misusing any Institute property.
- Comply with Box Hill Institute and CAE policies and procedures.
Breaches of the Student Code of Conduct may result in action according to Institute policies and procedures including the Student Conduct Management Policy.
- Academic Related
- Assessment and Monitoring
- Attendance
- Conduct Management
- Deferment
- Enrolment and Transfer
- Gifts, Benefits & Hospitality
- Granting Awards
- Grievances and Complaints
- Leave of Absence
- Privacy & Freedom of Information
- Protected Disclosure
- Safety and Other General Policies
- Student Selection
- Student Welfare and Disadvantage
Academic Related
Commonwealth Entitlements Review of Decisions
| Policy | Procedure – HECS Help and SLE Balance Procedure – Fee-Help Balance |
Higher Education Advanced Standing
| Policy | Procedure |
Higher Education Student Progression
| Policy | Procedure |
Assessment and Monitoring
International Inbound Students Monitoring of Course Progress
| Policy | Procedure |
Conduct of Examinations
| Policy | Procedure |
Conducting VET Assessment
| Policy | Procedure |
Higher Education Assessment
| Policy | Procedure |
Recognition of Prior Learning, Current Competence and Credit Transfer
| Policy | Procedure |
Enrolment and Transfer
International Inbound Students Transfer between Providers
| Policy | Procedure |
Inbound International Student Deferment, Suspension or Cancellation of Enrolment
| Policy | Procedure |
International Inbound Students Refund
| Policy | Procedure |
Refunds for Domestic Students
| Policy | Procedure |
Student Enrolment
| Policy | Procedure |
Grievances and Complaints
To submit feedback or a complaint, please email customer relations
Complaint: Student, Customer, Client and Stakeholder
| Policy | Procedure |
Privacy & Freedom of Information
Privacy & Data Protection
| Policy | Procedure |
Freedom of Information
| Statement | Download request |
Protected Disclosure
Protected Disclosure
| Policy | Procedure – BHI, CAE |
Protected Disclosure Act
The purpose of the Protected Disclosure Act 2012 is to encourage and facilitate the making of disclosures of improper conduct by public officers and public bodies. The Act provides protection to persons who make disclosures in accordance with the Act.
The Institute has policies and procedures to promote the protection of persons who make a protected disclosure under the Act, which can be accessed via this page of the website or from the Protected Disclosure Coordinator at protecteddisclosure@bhi.edu.au.
Officers, members, employees and contractors of the Institute as well as members of the public, may make a disclosure of improper conduct or detrimental action under the Act to the Independent Broad-based Anti-corruption Commission (IBAC) online here.
The Institute’s Protected Disclosure Coordinator cannot receive disclosures. They must be made directly to IBAC. The Coordinator is responsible for coordinating disclosures and the welfare of disclosers.
Visit the Box Hill Institute Quality Management System here.
Safety and Other General Policies
Occupational Health and Safety
| Policy |
Off-site Educational and/or Recreational Activities
| Policy | Procedure |
Stakeholder Feedback
| Policy |
Intellectual Property
| Policy | Procedure – BHIG Procedure – Copyright |
Mobile Devices
| Policy |
Alcohol and Other Drugs
| Policy | Procedure |
Prevention of Workplace Discrimination, Bullying & Harassment
| Policy |