Support Services

Support Services at Box Hill Institute

Box Hill Institute delivers free services and programs to help students succeed with their study and life goals and enjoy their time at Box Hill Institute and CAE. Services are accessible across all campuses and include counselling, disability liaison and indigenous support.

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General Services

Skills and Jobs Centres

The Skills and Jobs Centres offer a range of services including careers advice, information on potential jobs, relevant training courses and more. Visit the Skills and Jobs Centres page to find out more.

Reconnect Program

If you are 17-64 years old, haven't completed Year 12 or an equivalent (Certificate II), have been out of fulltime work for more than a year and not currently enrolled in an accredited course, our Reconnect Program can be your pathway back to study. Visit the Reconnect Program page to find out more.

Student Services

Counselling

Box Hill Institute has both personal and educational counselling available for enrolled students. The service is free of charge and available at all campuses.

Welfare Support

Box Hill Institute has a Welfare Officer who assists students if they are having difficulty paying fees, experiencing problems at home, or are having accommodation issues.


Student Wellbeing Officers

At Box Hill Institute, students will have access to Student Wellbeing Officers who work to provide support, activities and programs to help you succeed in your course.


Disability Liaison Service

At Box Hill Institute, we are committed to providing equal access to learning opportunities for students with a disability and offer a Disability Liaison Service for advice and assistance.


Indigenous Liaison Support

At Box Hill Institute, we have a Koori Liaison Officer who is employed to support any issues that Indigenous students may face throughout the course of their studies.


Library

With a network of libraries across each campus, the library is there to support the learning needs of students and staff of the Institute.


Prayer Rooms

There is a prayer room located at each Box Hill Institute campus with students welcome to use the rooms for prayer, meditation or quiet contemplation.


Parent Support

Box Hill Institute offers a parent support room at our Elgar Campus for breastfeeding mothers, with similar facilities available at our Nelson, CAE and Lilydale Campuses.


Language, Literacy and Numeracy (LLN) Support

The LLN Support program is designed to assist students who have gaps in their prior learning with foundation skills to complete their coursework.

Counselling

Both personal and educational counselling are available for students enrolled at Box Hill Institute. Counselling is free of charge and available at all campuses. Counsellors work with students individually and offer group programs.

Our counsellors are registered psychologists and social workers who have specific training and experience in personal and educational counselling.

Counselling is confidential except in situations where there is a significant risk of harm to you or others. 

Online counselling services are also available through eCounselling. Details are available on the Student Web.

Visit StudentWeb to find out more about Counselling

Student Wellbeing Officers

At Box Hill Institute you will have access to Student Wellbeing Officers who work with students to provide support, activities and programs to help you succeed in your course. 

Visit StudentWeb to find out more about Welfare Support

Disability Liaison Service

We are committed to providing equal access to learning opportunities for students with a disability and offer a Disability Liaison Service (DLS) for advice and assistance.

If you need help due to any of the following, please get in touch:

  • physical disability
  • visual or hearing impairment
  • mental health condition
  • learning disability
  • intellectual disability
  • medical or neurological condition

Examples of services include:

  • liaison with teachers
  • alternative formatting of class materials
  • assessment accommodations
  • access to software and technology that enhances learning
  • learning support in or out of class
  • referral to other support services, e.g. counselling and welfare
  • Australian Sign Language (Auslan) interpreters

The DLS staff will create an individualised Learning Support Plan (LSP) and work with teachers and other support services to help students to complete their studies.

Visit StudentWeb to find out more information

Indigenous Liaison Support

At Box Hill Institute we have a Koori Liaison Officer who is employed to support any issues that Indigenous students may face throughout the course of their studies.

Our Koori Liaison Officer can assist you with course information, pathways into employment or further education, liaison with staff, Abstudy/Centrelink questions and even tutoring.

Visit StudentWeb to find out more

Services

Skills and Jobs Centres

The Skills and Jobs Centres offer a range of services including careers advice, information on potential jobs and relevant training courses, areas of skills shortage or future growth, workshops to improve your job search skills, links with local employers, and referrals to other services including welfare assistance, financial guidance and disability support.

Find out More

Reconnect Program

Reconnect Program

Support to Help You Achieve Success

Unemployed? Aged between 17 – 64? We can help you Reconnect!

The Reconnect program intensively supports participants to enrol in vocational education and training or find employment. Case Managers will work with you to develop a Work & Learning Plan based on your needs and career goals. You will receive assistance to enrol in pre-accredited or accredited course and move on to further training or employment.

    Learn more about the Reconnect Program

    Library

    Library

    at Box Hill Institute

    With a network of libraries across each campus, the library is there to support the learning needs of students and staff of the Institute. Visit the library to access our extensive collection of physical and online resources; receive professional advice and support from our qualified staff; find a place to study; or to meet your printing and copying needs.

    Visit StudentWeb to learn more about the library

    Prayer Rooms

    There is a prayer room at each of these locations below. Students are welcome to use the room for prayer, meditation or quiet contemplation.

    • Elgar Campus, Building 4, Level 2, Room E4.261. The room is open.
    • Nelson Campus N1.G18. Entrance is via swipe access and a pass can be obtained by contacting Student Life.
    • CAE Building at 253 Flinders Lane, Level 2, Room B510. This room is open and can be locked to indicate that it is in use.
    • Lilydale campus LB.129. Entrance is via swipe access and a pass can be obtained from reception.

    Parent Support

    Breastfeeding Mothers

    If you are a breastfeeding mother or need to express milk during your time on campus, there is a room allocated at Elgar Campus for this purpose.

    Similar facilities are available at our Nelson, CAE and Lilydale campuses. Please contact Student Life on 1300 269 445 for further information.


    Language, Literacy and Numeracy Support

    Language, Literacy and Numeracy Support (LLN Support) program is designed to assist students who have gaps in their prior learning with foundation skills to complete their coursework.

    The program focuses on vocational reading, writing, numeracy (maths) and communication(speaking, presenting and listening) skills. The LLN Support program is flexible, and provides support in classrooms alongside vocational teachers as well as small group tutorials.

    Students are contacted by a teacher from the LN Support department, based on their Core Skills Diagnostic Profile and maintain this contact throughout the year.

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